Control Conflict! Collaborate More. Counter Less. | Sessions

Conflict happens. Everyone approaches conflict differently but usually in the way that makes them feel most comfortable. For some, this may be direct confrontation, but for others, it may be avoidance. As someone who deals with difficult situations every day, you're expected to assess each conflict individually while resisting the innate urge to drift into your personal comfort zone. Having the skills to resolve intense and stressful opposing opinions effectively is one of the biggest challenges in today's business world and is vital to success. This program uncovers results-focused strategies to help prevent, minimize and resolve conflict in the workplace, helping to work more collaboratively with both internal and external customers, to achieve successful outcomes and strive for enhanced relationships.

Learning Objectives:

• Enhance productivity and morale by fostering an environment that encourages differing points of view and enhanced personal accountability.
• Gain clarity, achieve buy-in, and make decisions in a way that cultivates support and leads to faster, more effective outcomes.
• Prevent and better control negative emotional reactions and resolve conflicts more collaboratively-allowing for healthier, stronger and deeper relationships-with individuals both within and outside the organization.